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Delivery Information

**Order before 10am for same day shipping**

All orders are sent via Royal Mail 1st Class - FREE OF CHARGE

Royal Mail 1st Class delivery aim - 1 to 2 business days

If you have not received your order within 12 working days of dispatch (not including Sundays or bank holidays), you must immediately advise GV8 Customer Services of the delay/loss.

International shipping not currently available

 

Delayed/Lost Delivery
1. If you have not received your order within 12 working days of dispatch (not including Sundays or bank holidays), you must immediately advise GV8 Customer Services of the delay/loss.
2. If available, a replacement order being sent to you, all replacement item/s will be sent to you following receipt of a completed non-delivery declaration form.
3. In the event of the item being out of stock a refund is provided, the non-delivery declaration form must be returned complete before a refund can be authorised.
4. The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and returned to the free-post address supplied with the form.
5. Duplicate forms can be requested from GV8 Customer Services.
We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.
We are not liable if we do not fulfil any obligations towards you at all as a result of:
- Circumstances beyond our control such as (but not limited to):

1. Acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost;
2. Force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions;
3. National or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery;
4. Latent defects or inherent vice in the contents of the shipment;criminal acts of third parties such as theft and arson.

Failed Delivery Policy

On occasions parcels identified as ‘Failed Delivery’ are returned to GV8 within 5-10 days of dispatch from our warehouse. Reasons given are the following:

  1. Addressee has gone away
  2. No Answer
  3. Address Incomplete
  4. Address Inaccessible
  5. Addressee unknown
  6. Refused
  7. Not called for

Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.

Reasons 1 & 2

Cost of the re-delivery will be charged to you and your order will be dispatched within 48 – 72 hours from notification, unless GV8 receives alternative instructions.

Reasons 3 & 5

Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.

Reasons 6 & 7

No action will be taken by GV8 until new instructions are received from you.  If after 30 days from the original dispatch date you have not contacted GV8 then your order will be disposed of and a recycling charge made to your account.

Note:

  • In the event the delivery address needs to be amended, please contact our Customer Relations Team within 48 hours by Email.
  • Re-delivery will be charged at the appropriate rate for the original delivery service chosen when the order was placed.
  • Recycling charges will be applicable to the product/s requiring recycling.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse delivery or refuse to pay any import duty or taxes levied against your shipment, resulting in the shipment being returned to GV8, then a returns charge of up to £25 plus a minimum administration charge of £5.00 (or equivalent currency at the current exchange rate) will be charged against your final refund amount.