FAQS

Shipping Information

 

What is your standard UK shipping cost? Standard UK shipping is free on all orders.

What is your stated dispatch time? Orders placed before 2:30 PM are dispatched the same day. Orders placed after this time will be dispatched the next working day.

What carrier and service do you typically use? We typically use Royal Mail Tracked 24 for fast and reliable delivery.

 

Returns & Exchanges

 

What is your standard return window? We offer a 30-day return window from the date of purchase.

Who pays for the return shipping?

• Change of Mind: The customer is responsible for the return shipping cost.

• Faulty Item: If an item is faulty, please contact us first. We will provide you with a pre-paid shipping label for the return.

 

Customer Support

 

When are your dispatch and customer service teams available? Our operational hours are Monday to Friday, 9:00 AM to 5:00 PM (excluding UK Bank Holidays).

• Dispatch: Orders are processed and shipped during these hours.

• Customer Service: We aim to answer all email inquiries within 1 working day during these operational hours. Inquiries received over the weekend will be handled on Monday morning.

 

Product Authenticity

 

At GV8, we pride ourselves on offering only 100% genuine and authentic accessories.

We only stock genuine Apple, OtterBox, Pela, and other premium accessories sourced from trusted UK suppliers—no fakes, ever.

Our items are typically ex-retail deadstock, end-of-line, ex-display, or change-of-mind returns. Products may come in sealed retail, open box, plain packaging, or graded condition if not pristine—but the condition is always clearly listed on the product page.