PRIVACY POLICY

Privacy Policy

Last Updated: October 2025

GV8 Limited ("we", "us", "our") operates gv8tech.co.uk. This policy explains how we collect, use, and protect your personal data in compliance with UK GDPR and Data Protection Act 2018.

Information We Collect

Information you provide:

Name, email address, delivery address, phone number when placing orders
Payment information (processed securely by our payment providers)
Email address when subscribing to marketing communications
Correspondence when you contact customer service

Information collected automatically:

Cookies and usage data via Google Analytics (see Cookie Policy)
IP address, browser type, pages visited, time spent on site
Device information for service optimization

How We Use Your Information

Order Processing: Fulfilling orders, sending confirmations, and delivery updates
Customer Service: Responding to enquiries and handling returns
Marketing: Sending promotional emails (only with your consent - you can unsubscribe anytime)
Legal Compliance: Meeting legal obligations and preventing fraud
Website Improvement: Analyzing site usage via Google Analytics to enhance user experience

Legal Basis for Processing

Contract Performance: Processing orders and deliveries
Consent: Marketing emails (opt-in required)
Legitimate Interests: Fraud prevention, customer service, website analytics

Data Sharing

We share your data only with:

Payment Processors: Shopify Payments, PayPal, Klarna, Stripe (secure payment processing)
Delivery Services: Royal Mail (for order fulfillment)
Analytics: Google Analytics (anonymized usage data)
Email Services: Our email marketing platform (only if you've opted in)

We never sell your personal data to third parties.

Data Retention

Order data: 7 years (HMRC requirements)
Marketing emails: Until you unsubscribe
Analytics data: 26 months (Google Analytics default)

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing
Withdraw marketing consent
Data portability

To exercise these rights, email hello@gv8tech.co.uk

Security

We use industry-standard security measures including SSL encryption for data transmission and secure payment processing. However, no online transmission is 100% secure.

Cookies

See our Cookie Policy for detailed information about cookies we use.

Contact Us

Data Controller: GV8 Limited
Company Number: 13876998
Email: hello@gv8tech.co.uk
Address: Office A9 Safestore Bedford, Elstow Road, Kempston, Bedford, MK42 9QZ

For data protection concerns, you can also contact the ICO (Information Commissioner's Office) at ico.org.uk